Miscellaneous

This article provides answers to various questions regarding SPDocKit Consultant.

How does the Snapshot Wizard process differ from using SPDocKit in Run mode?

The Run mode required you to use the full installation package and a somewhat complex license activation process before it could be used. Many of our customers gave up once they noticed that they had to run the installation package, without trying to run it and discovering the Run Only option. As a result, the option remained hidden, and we received complaints from customers regarding the old process.

Now it is possible to take a snapshot without any installations by using the SPDockit Snapshot Wizard - Consultant or SPDocKit PowerShell module. To find more about this process, read the following article.

How can I update the product versions offline?

Here is the link for the offline update.

Click the Generate button. Download all of the files, copy them to the machine that has no internet access and overwrite the existing files (default location: %ProgramData%\SPDocKit Consultant\Settings).

After you copy these files, please restart the application in order to apply the changes.

Should this program only be opened on the server console or is it okay to open it via Remote Desktop?

The application will work on both the console and the Remote Desktop session.

I am having problems running the application when UAC (User Access Control) is enabled.

  1. Locate the application installation directory in Program files and find the SPDocKit Consultant.exe file (usually: C:\Program Files\SysKit\SPDocKit Consultant).

  2. Create a shortcut for that file on the desktop.

  3. To execute the application, right-click the shortcut then choose Run as the administrator.

  4. The UAC dialog box will be shown and you will be prompted to run the application as the administrator.

  5. Click Yes and SPDocKit Consultant will run without any issues.

Please note! You must create a shortcut that points directly to the file in the application directory, and not to the file in the Start menu.

SQL server and SharePoint product versions warning

We have an internal list of SQL Server and SharePoint product versions so that we can match build numbers to description. For example, if your SQL server build number is 10.50.1765.0, you will see “SQL Server 2008 R2 CU6, 21 Feb 2011” in your reports. If the warning appears, you can click the Update button and SPDocKit Consultant will fetch the internal list from our servers, if you have Internet access on your servers.

Network ports required for gathering the data.

If you have a firewall between the server hosting the application and the servers that are being monitored you need to have the following ports open (In brackets are the rule names in Windows Server 2008):

  • All ports from 49152 and above should be open – during the IIS load we use Microsoft component that utilize dynamic ports and that is the main reason why we require to open these ports on firewall. Read more

  • Inbound rules on Windows Server 2008, 2008 R2, 2012 and 2012 R2 are (this is inside the windows firewall):

    • COM+ Network Access (DCOM-IN)

    • COM+ Remote Administration (DCOM-In)

    • File and printer sharing (NB-Session-In)

    • Network Discovery (NB-Name-In)

    • Network Discovery (NB-Datagram-In)

  • In case you have the third party firewall the ports are:

    • RPC TCP 135

    • NetBIOS Datagram Service UDP 138

    • NetBIOS Name Resolution UDP 137

    • NetBIOS Session Service TCP 139

What should I do to stop receiving ''There is no data to show for this object'' for all User Profile Reports?

This message is sometimes generated when there are insufficient rights given to an end user. To load User Profile Synchronization connections you need to do the following:

Solution:

  1. Start the User Profile Synchronization Service.

  2. The account used to create a snapshot needs to be a member of the Administrators group of the User Profile Service Application and have Full Control access. This is done by adding them to the User Profile Service Administrators group using the “Administrators” button in SharePoint Central Administration > Application Management > Manage Service Applications.

    All accounts taking a snapshot must have the same level of access.

For more information, please see the following article.