Activation FAQ
This article provides answers to most frequently asked questions regarding activation.
Is the trial version a Farm or Consultant License?
The trial is the latest released application version containing all available application features.
What are the trial limitations?
The trial version of SPDocKit Consultant has a couple of limitations:
Limited information in the generated documentation and exported reports. Export to .docx or .xlsx formats is not available. You can see examples of how exported reports and documentation look like in the full version.
Best Practices reports are limited to the dashboard overview.
The comparison feature is completely functional when comparing the same farm.
Comparison of different farms with snapshots made with the trial software is not possible.
If you would like to see more about the limited features, contact us and we will be more than happy to organize a demo for you and your colleagues to show SPDocKit Consultant at its full strength.
What happens during product activation?
Product activation is a simple process that occurs during registration of the purchased product. The user credentials are entered and then authenticated with the Syskit product activation server in order to activate the product. The entire activation process is quick and easy, and the majority of users will have to perform product activation only once.
Who will be required to activate their products?
Anyone who purchases SPDocKit Consultant will be required to activate the product. If the product is ordered online from the Syskit website, the product account information will be sent via email.
How soon must I activate my product?
It is recommended you activate your product within the 15 days of the trial period. After the period expires, the application will stop working until it is activated.
How do I activate my product?
You can activate your product 24 hours a day, seven days a week on the Internet. Product activation requires you to type in your product product account information (email and password) and press activate. You must have an active connection to the Internet in order to activate your product. If you do not have access to internet, please use offline activation.
What does Syskit do with the information sent during the product activation process?
We use the information only to verify that your product is used within the scope allowed by the Syskit End-User License Agreement (EULA). The information is stored in a database and used only for product activation data. If you register your product, none of the activation information will ever be linked to your personal customer information.
What is product activation?
Product activation is an anonymous, secure and hassle-free process that authenticates licensed users during the installation process. The process verifies that the product product account information (email and password) is genuine and has not been activated on more systems than allowed by the Syskit End-User License Agreement (EULA).
Why does Syskit require their customers to activate the software?
Product activation is a simple way to reduce and deter unauthorized use and casual copying of Syskit products with a minimal effect on our loyal customers.
Will the activation process ever send data to Syskit after I activate my product?
No. Activation is a secure and anonymous one-time process. After activation is complete, the license manager runs alongside the product for the sole purpose of verifying the integrity of the license file and the validity of the product license. The activation technology in the product does not send any additional information to Syskit.
How long does the product activation take to complete?
Product activation is a one-time process that is typically completed immediately after installation of the software. Activation typically takes 2-5 seconds to complete.
What if I have more than one machine? Does the new license allow me to use the software on multiple machines?
One SPDocKit Consultant license can be activated on a single machine. However you can still create snapshots of numerous farms. Click here for more info.
We have different SharePoint versions running in our environments — does this cost extra in terms of licensing?
Syskit does not charge extra for different SharePoint versions simultaneously running in your environments.
Where can I find the EULA for SPDocKit Consultant?
Our End User License Agreement is located at the following link.
I forgot my password — can you tell me how to reset it?
To reset your password, please go to the following link.
Enter the email address associated with your account
Click on Reset Password.
Instructions on how to reset your password will be emailed to you.
Please note! These notifications can sometimes end up in your junk folder, so please check there if you don’t see our email within a few minutes. To avoid these situations, please add our email address to your Safe Senders List.
If for some reason you are still unable to retrieve the new password, please contact us for further assistance.
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