Error while loading IIS Settings Information

This article explains how to handle the issue with IIS Settings load on SharePoint 2019.


While trying to load a SharePoint 2019 farm with the enabled IIS Settings Information option, the following error message appears:

IIS 6 Management Metabase Compatibility required.

The following error message is stored in the event log:

Error while loading SP2019-SRV

Acceleratio.SPCommon.SharePointCrawler.IISCompatibilityMissingException: IIS 6 Management Metabase Compatibility required. at Acceleratio.SPDocKit.Administration.IISSettingsLoader.IISMetabaseReader.GetAppPools(String serverAddress, ConfigReader configReader) at Acceleratio.SPDocKit.Administration.IISSettingsLoader.IISLoaders.IIS7Loader.Load() at Acceleratio.SPDocKit.Administration.ServerDetailsLoader.#ca3.#uZgb() at Acceleratio.SPCommon.TimeoutableAction.#392.#5Ygb()


To successfully load IIS Settings, the IIS 6 Metabase Compatibility role has to be enabled.

Please note! A server restart could be required for the changes to take effect.

To enable the role, follow these steps:

  1. Open the Server Manager on IIS server

    1. On the Dashboard screen, select the Add roles and features option. OR..

    2. On the left side menu, click the Local Server option, navigate to the Roles and Features section, and select Add Roles and Features option in the Tasks drop-down menu on the right side of the screen. The Add Roles and Features Wizard opens.

  2. Before You Begin step - continue to the next step by clicking Next.

  3. Installation Type step - make sure the Role-base or feature-based installation option is selected.

  4. Server Selection step - make sure the IIS server is selected.

  5. Server Roles step - make sure the IIS 6 Metabase Compatibility option is checked. You can find it under Web Server (IIS) > Management Tools > IIS 6 Management Compatibility > IIS 6 Metabase Compatibility.

  1. Features step - continue to the next step.

  2. Confirmation step - check the Restart the destination server automatically if required option and click Install.

  3. Results step - displays the installation progress. Once the installation is finished, the Installation succeeded message is displayed.

Please note! Make sure to install the role on all Web Front End servers in a Farm in order to collect the IIS Settings Information.

SPDocKit Snapshot Wizard - Consultant and SPDocKit PowerShell module will now be able to collect the server's IIS Settings Information.

Last updated