This article gives you an overview of possible issues that might occur while gathering information about farm servers.
Last updated
Was this helpful?
While trying to load SharePoint farm settings with SPDocKit Consultant I received:
Error occurred while loading server ‘ServerName’.
In order to allow SPDocKit Consultant to successfully gather all the information about your SharePoint farm servers, the following permissions are necessary:
Local Administrator on the server
Windows Update service up and running
For more information on how to add the SPDocKit Consultant user to the Local Administrators group and how to start Windows Update service, read the .
Adding SPDocKit Consultant user account to the Local Administrator group on the server is needed for WMI remote access and to get information about Windows updates. In case you can’t give that kind of permissions due to security requirements, see lower for what you can grant instead this. The following reports will not be available:
Farm Explorer -> Servers in Farm -> Processors Info
Farm Explorer -> Servers in Farm -> Programs List
Farm Explorer -> Servers in Farm -> Available Windows Updates
Farm Explorer -> Servers in Farm -> Disks List
Farm Explorer -> Servers in Farm -> Local Admins
Best Practices -> Hardware Requirements -> Free Disk Space
Best Practices -> Hardware Requirements -> RAM
Best Practices -> Servers -> Hotfixes per Server Role -> all reports
To retrieve a list of available Windows updates please make sure that the Windows Update service is up and running. If the service is disabled or not running the following reports will not be available:
Farm Explorer -> Servers in Farm -> Available Windows Updates
Best Practices -> Updates -> Servers -> Windows Updates
While trying to create a SPDocKit Consultant snapshot, I received the following warning:
Loaded Server ‘ServerName’.
In order to allow SPDocKit Consultant to successfully gather all the information about your SQL servers the following permissions are necessary:
Sysadmin server role
While trying to create a SPDocKit Consultant snapshot, I received the following warning:
Unable to load database permissions for ‘DatabaseName’.
In order to allow SPDocKit Snapshot Wizard or SPDocKit PowerShell to successfully gather all the database permissions the following permissions are necessary:
db_owner database role on each of the affected databases.
To eliminate this warning, you either have to grant the necessary permissions to the account running SPDocKit Snapshot Wizard or SPDocKit PowerShell or turn off the load Database Permissions option.
If you wish to turn off the load Database Permissions option, do the following:
Select Configuration from the left navigation bar on the Backstage Screen and then click the Options button.
On the SPDocKit Consultant Options dialog select Snapshot Options.
Under the Security section uncheck Database Permissions.
Sysadmin database role is needed to run system extended stored procedures on the Master system database. Without the Sysadmin role, the following reports will not be available:
Farm Explorer -> SQL -> Always On reports
The Public server role is needed to fetch the real SQL server name. This permission is necessary to connect to the SQL server and perform some basic T-SQL queries. Also when you add an account to the SQL server, public role is automatically granted. If you are not granted this role, the following reports will not be available:
Farm Explorer -> SQL -> SQL Aliases
Best Practices -> Databases -> SQL Aliases
Dbcreator role and VIEW SERVER STATE permission is necessary in order to load SQL server configuration data. Following reports will not be available:
Farm Explorer -> SQL -> all reports
Best Practices -> Databases -> Database Files
Best Practices -> Databases -> Max Degree of Parallelism
Best Practices -> Databases -> SharePoint Database Autogrowth
Best Practices -> Databases -> TempDB -> all reports
Dbaccess permission is necessary in order to load information about the model database. In case this permission is not granted, the following reports will not be available:
Best Practices -> Databases -> ModelDB -> ModelDB Files Autogrowth
Best Practices -> Databases -> ModelDB -> ModelDB Files Initial Size
Best Practices -> Databases -> ModelDB -> ModelDB Recovery Model
Db_owner database role on each of the affected databases is necessary to allow the account running SPDocKit Snapshot Wizard or SPDocKit PowerShell to gather all the database permissions successfully. In case this permission is not granted, the following report will not be available:
Farm Explorer -> SQL -> Database Permissions
While trying to load Project server site settings with SPDocKit Consultant I received:
The HTTP request is unauthorized with client authentication scheme 'Ntlm'. The authentication header received from the server was 'NTLM'.
In order to allow SPDocKit Consultant to successfully gather all the information about your Project server sites the following permissions are necessary:
SPDocKit Consultant account needs to be a member of the Project Server Administrators group on each of the Project server sites
The mentioned permissions on your Project server sites are optional, but depending on them some or all information about your Project server sites configuration reports will not be available in SPDocKit Consultant. Without the above-mentioned permissions, the following reports will not be available:
Farm Explorer -> Project Server -> all reports
In case that you can’t give those permissions due to security requirements, there are some alternatives available. More information on how to grant the required permissions is available .
If you wish to grant the necessary permissions to the account running SPDocKit Snapshot Wizard or SPDocKit PowerShell, follow this .
Take the steps described in the to grant the required permissions.
