SPDocKit Consultant
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  • SPDocKit Consultant by Syskit
  • Product Updates
    • SPDocKit Consultant 12
    • SPDocKit Consultant 11.1.0
    • SPDocKit Consultant 11
    • SPDocKit Consultant 10
    • SPDocKit Consultant 9.1.0
    • SPDocKit Consultant 9
    • SPDocKit Consultant 8.0.3
    • SPDocKit Consultant 8
  • Requirements
    • SharePoint On-Premises User Permissions Requirements
    • Supported SharePoint Editions
    • System Requirements
    • Server Load Permission Requirements
    • Service Application Permission Requirements
  • Installation
    • Installation Guide
    • Upgrade to the Latest Version
    • Uninstallation Guide
    • PowerShell Guide
  • Activation
    • Activation Privacy Statement
    • Online Activation
    • Offline Activation
    • Manage License
    • Activation FAQ
    • Consultant License FAQ
  • Get To Know SPDocKit Consultant
    • Backstage Screen
      • Options Wizard
      • Compare Wizard
    • Farm Explorer Screen
      • Farm Dashboard
      • Farm Explorer Reports
      • Passwords and Product keys
    • Best Practices Screen
    • Snapshots Screen
    • PowerShell Commands
  • How To
    • Create Snapshot
    • Farm Documentation
      • Create Farm Documentation
      • Customize Documentation Template
    • Compare Wizard
      • Compare Farms
      • Compare Servers
      • Compare Web Applications
      • Compare Site Collections
      • Compare Web.Config Files
    • Best Practices
      • Available Best Practices Reports
      • Create Custom Best Practices Reports
      • Personalize Best Practices Reports
    • Generate an AutoSPInstaller XML Configuration File
  • FAQ
    • Miscellaneous
    • Security
    • Troubleshooting
      • RPC Server is Unavailable
      • Could not access content database
      • Error occurred while loading Web Application
      • Error occurred while trying to load ‘Problems and Solutions’ and ‘Rule Definitions’
      • Error while loading IIS Settings Information
      • Errors while trying to load the SharePoint farm
      • Errors while loading server information
      • Failed at retrieving SQL Accounts from the following servers
      • The service application 'UPA Name' does not have any proxies that are default in a proxy group
      • SQL Server is unavailable
  • Known Issues
    • CREATE TABLE permissions denied
    • Distributed Cache loading issue
    • Load crashes with NullReference exception
    • Available Windows updates
    • PowerPivot FileNotFoundException issue
    • Unaccounted differences in the UPA settings
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  1. FAQ
  2. Troubleshooting

Failed at retrieving SQL Accounts from the following servers

This article describes how to handle the issue with SPDocKit Consultant not being able to retrieve SQL account from the server.

Problem

While loading a SharePoint farm the following error message was displayed in the event log:

Failed at retrieving SQL Accounts from the following servers: ‘Server Name’. Check your permissions.

Solution

The user running the snapshot needs to be granted rights to read the registry on the remote server. To add a user account to the Local Administrators group do the following on each server that you get this warning for:

  1. Click Start, right-click Computer, then click Manage.

  2. Navigate to Configuration, expand Local Users and Groups, then click Groups.

  3. Right-click the Administrators group, then click Add to Group.

  4. In the Administrators Properties dialog box, click Add.

  5. In the Select User, Computers, or Groups dialog box, in the Enter the object names to select box, type the account name on which you want your worker process to run (for example, Domain/User), then click OK.

  6. In the Administrators dialog box, click OK.

  7. Close the Server Manager screen.

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Last updated 2 years ago

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