Security Self Assessment Questionnaire

This article describes how we use the Consensus Assessments Initiative Questionnaire Lite (CAIQ-Lite) to assess our security posture and provide transparency for security control.

We use the Consensus Assessments Initiative Questionnaire Lite (CAIQ-Lite) from the Cloud Security Alliance as a baseline mechanism to express our security posture in real terms and provide security control transparency.

We've made this publicly available to help customers assess our security posture for their vendor management initiatives. Please contact us if you have any questions or concerns.

Application & Interface Security

Control Heading	Original ID	Question	Answer	Comments
Application Security	AIS-01.2	Do you use an automated source code analysis tool to detect security defects in code prior to production?	Yes	We run automated tests that are enforced by Azure DevOps. We use two kinds ofr checks for all code: Static code analysis (SAST) – for this we use SonarCloud https://sonarcloud.io/features. It is integrated straight into the DevOps with Pull Request decoration making sure bugs are highly visible and preventing the merge to the main branches. All issues are resolved before the code can reach the main branch and we currently have no bugs, vulnerabilities or security hotspots inside our main branch. Software Composition Analysis (SCA) – we regularly scan our code for known vulnerabilities using OWASP Dependency-check. The tool uses the National Vulnerability Database in the background. Our policy is to fix highest severity (Critical, High) items ASAP and release a new product update.
Policy Reviews	AIS-01.5	(SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?	Yes	We perform manual reviews alongside automated testing. All code changes go to pull requests that require two reviews other than the creator to approve. All defects found during testing are prioritized and fixed before going to production. We also subject our platform to third-party penetration testing annually.
Customer Access Requirements	AIS-02.1	Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?	Yes	We provide full details of this via our customer agreement, terms of use, DPA and privacy policy on our website.
Data Integrity	AIS-03.1	Does your data management policies and procedures require audits to verify data input and output integrity routines?	Yes	Data integrity is checked and audited via extensive end-to-end tests, human review, and penetration testing.

Audit Assurance & Compliance

Control Heading	Original ID	Question	Answer	Comments
Independent Audits	AAC-02.1	Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?	Yes	Yes, available on our website: https://downloads.syskit.com/support/SYSKIT-ISO-9001.pdf, https://downloads.syskit.com/support/SYSKIT-ISO-IEC-27001.pdf. We do not provide security reports to external companies.
Independent Audits	AAC-02.2	Do you conduct network penetration tests of your cloud service infrastructure at least annually?	Yes	Performed by a third-party annually on both internal and external network security.
Independent Audits	AAC-02.3	Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?	Yes	Performed by a third-party annually. All suggested improvements from the last penetration test were implemented.
Information System Regulatory Mapping	AAC-03.1	Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements?	Yes	Our legal and security teams are ensuring all existing and new processes are compliant with the regulatory landscape.

Business Continuity Management & Operational Resilience

Control Heading	Original ID	Question	Answer	Comments
Business Continuity Testing	BCR-02.1	Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?	Yes	We review our business continuity plan on an annual basis and make changes to our internal policies.
Policy	BCR-10.1	Are policies and procedures established and made available for all personnel to adequately support services operations’ roles?	Yes	We continuously update our customer documentation, internal documentation and staff training materials. Our engineers rotate into support roles on a regular basis to ensure that everybody is clear on how to support our customers and services.
Retention Policy	BCR-11.1	Do you have technical capabilities to enforce tenant data retention policies?	Yes	We are able to set this inside our application. In case of SaaS deployment all customer data is deleted automatically after 21 days of trial or license expirations. It can be done immediately upon customers' request.
Retention Policy	BCR-11.3	Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?	Yes	We have on-site backups retained for up to two weeks and off-site backups retained for at least six months.
Retention Policy	BCR-11.7	Do you test your backup or redundancy mechanisms at least annually?	Yes	Yes, on a scheduled basis, depending on the system criticality, at least once a year.

Change Control & Configuration Management

Control Heading	Original ID	Question	Answer	Comments
Unauthorized Software Installations	CCC-04.1	Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?	Yes	Yes, we have a central SCCM and Intune platform used for the installation of new software.

Data Security & Information Lifecycle Management

Control Heading	Original ID	Question	Answer	Comments
E-commerce Transactions	DSI-03.1	Do you provide standardized (e.g., ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?	Yes	All communications are encrypted; our platform enforces TLS 1.2 and uses HTTPS for secure connections with the browser.
E-commerce Transactions	DSI-03.2	Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?	Yes	All communications are encrypted; our platform enforces TLS 1.2 and uses HTTPS for secure connections with the browser.
Nonproduction Data	DSI-05.1	Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments?	Yes
Secure Disposal	DSI-07.1	Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data?	Not Applicable	Depending on the deployment, data is stored in Azure, therefore secure deletion can be requested per Microsoft's customer's data protection policy or by opening a request to Syskit. If the platform and all of the data reside in Customer's Azure subscription they will need to put in that request manually to Microsoft or in SaaS deployment customer needs to open a request with Syskit.
Secure Disposal	DSI-07.2	Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?	Yes	If Point is deployed in the customer's tenant, the Customer is required to delete their Azure instance of the solution inside their Azure subscription. In the case of SaaS, deployment data is deleted automatically after 21 days or manually upon request.

Datacenter Security

Control Heading	Original ID	Question	Answer	Comments
Asset Management	DCS-01.2	Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership?	Yes	We keep an inventory of our assets and perform an annual inventory review.
Controlled Access Points	DCS-02.1	Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems?	Yes	Yes, both Office spaces and the Datacenter are protected by standard physical methods, i.e. security personnel, card access, cameras, a formal announcement of arrival, etc.
User Access	DCS-09.1	Do you restrict physical access to information assets and functions by users and support personnel?	Yes

Encryption & Key Management

Control Heading	Original ID	Question	Answer	Comments
Key Generation	EKM-02.1	Do you have a capability to allow creation of unique encryption keys per tenant?	Yes	This feature is provided by Azure. Note that the platform is hosted in Customer Azure subscription, which is outside of our control. In the case of SaaS deployment, we use Azure provided encryption keys that are unique per customer.
Encryption	EKM-03.1	Do you encrypt tenant data at rest (on disk/storage) within your environment?	Yes	Our platform uses cloud services in Azure to store data, specifically Azure SQL and Cosmos DB. SQL Server uses Transparent data encryption (TDE), https://docs.microsoft.com/en-us/azure/azure-sql/database/transparent-data-encryption-tde-overview?tabs=azure-portal. Azure Cosmos also support encryption at rest, https://docs.microsoft.com/en-us/azure/cosmos-db/database-encryption-at-rest. The entire database is encrypted, and the algorithm used is AES-256. Note that data can reside in the Customers tenant or ours depending on the deployment type.

Governance and Risk Management

Control Heading	Original ID	Question	Answer	Comments
Baseline Requirements	GRM-01.1	Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?	Yes	Yes, done by both internal IT Team and external third party.
Policy	GRM-06.1	Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g., ISO 27001, SOC 2)?	Yes	Yes, as per ISO 27001 and ISO 9001 compliance standards.
Policy Enforcement	GRM-07.1	Used for third-party app integration.	Yes	These actions are covered and enforced by our Employment contracts.
Policy Reviews	GRM-09.1	Do you notify your tenant's when you make material changes to your information security and/or privacy policies?	Yes	Each Customer is assigned a dedicated Customer Success Manager responsible for sending important notifications, including these.
Policy Reviews	GRM-09.2	Do you perform, at minimum, annual reviews to your privacy and security policies?	Yes

Human Resources

Control Heading	Original ID	Question	Answer	Comments
Asset Returns	HRS-01.1	Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets?	Yes	We have defined procedures for returning assets employees need to adhere to.
Background Screening	HRS-02.1	Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?	Yes	All new hires are subject to CV/resume checks and criminal record/convictions checks. These are the only background checks we are allowed to perform under our law.
Employment Agreements	HRS-03.1	Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies?	Yes
Employment Termination	HRS-04.1	Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination?	Yes
Training / Awareness	HRS-09.5	Are personnel trained and provided with awareness programs at least once a year?	Yes	Upon arrival, all new hires have a brief security training regarding company policy, ISO standards and information security. Beyond that, we send out constant safety advice to all employees with education and policies on how to use information systems safely.

Identity & Access Management

Control Heading	Original ID	Question	Answer	Comments
Audit Tools Access	IAM-01.1	Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?	Yes	Only a limited number of authorized users have admin access to restricted systems.
Audit Tools Access	IAM-01.2	Do you monitor and log privileged access (e.g., administrator level) to information security management systems?	Yes
User Access Policy	IAM-02.1	Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?	Yes
Policies and Procedures	IAM-04.1	Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?	Yes
Source Code Access Restriction	IAM-06.1	Are controls in place to prevent unauthorized access to your application, program, or object source code and assure it is restricted to authorized personnel only?	Yes
Source Code Access Restriction	IAM-06.2	Are controls in place to prevent unauthorized access to tenant application, program, or object source code and assure it is restricted to authorized personnel only?	Yes
User Access Restriction / Authorization	IAM-08.1	Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege?	Yes
User Access Reviews	IAM-10.1	Do you require a periodical authorization and validation (e.g., at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function?	Yes
User Access Revocation	IAM-11.1	Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?	Yes

Infrastructure & Virtualization Security

Control Heading	Original ID	Question	Answer	Comments
Audit Logging / Intrusion Detection	IVS-01.1	Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?	Not Applicable	On-premise servers are covered by quick RTO, multiple backups, warranties in case of hardware failure etc. However, the majority of our production infrastructure is in the Azure cloud, and we rely on procedures implemented by Microsoft.
Audit Logging / Intrusion Detection	IVS-01.2	Is physical and logical user access to audit logs restricted to authorized personnel?	Yes
Audit Logging / Intrusion Detection	IVS-01.5	Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?	Yes
Clock Synchronization	IVS-03.1	Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?	Yes
OS Hardening and Base Controls	IVS-07.1	Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?	Yes
Production / Non-Production Environments	IVS-08.1	For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?	Yes	Our solution is deployed into the Customer's Azure subscription (in a dedicated resource group) and connected to a single tenant. A test environment is not provided by Syskit by default, but if the Customer has a test tenant we offer the option to expand the license to include a non-production tenant for 10% of the original license cost. In the case of SaaS deployment, this is not possible.
Production / Non-Production Environments	IVS-08.3	Do you logically and physically segregate production and non-production environments?	Yes	In the case of PaaS deployment, each application instance is deployed into a dedicated resource group and is connected to a single tenant ensuring separation between environments. For SaaS offerings, our non-production instances are on different subscriptions from production ones. Furthermore, each customer's instance is physically separated from the rest by storing data in a dedicated SQL DB.
Segmentation	IVS-09.1	Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?	Yes	Our corporate network security is managed by our internal IT team and a third-party vendor.The Syskit Point application, by default, is deployed with a dedicated VNet that is isolated from the rest of the Customer network. Front-end and Back-end app services are accessible from the Internet, while the rest of Azure resources are secured behind firewalls and private connections. In the case of PaaS deployment, Customers are also free to implement additional security layers as needed or integrate with their existing networks.
VMM Security - Hypervisor Hardening	IVS-11.1	Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?	Yes
Wireless Security	IVS-12.1	Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?	Yes
Wireless Security	IVS-12.2	Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?	Yes
Wireless Security	IVS-12.3	Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?	Yes

Interoperability & Portability

Control Heading	Original ID	Question	Answer	Comments
APIs	IPY-01.1	Do you publish a list of all APIs available in the service and indicate which are standard and which are customized?	Yes	We can send the list of APIs on request.

Mobile Security

Control Heading	Original ID	Question	Answer	Comments
Approved Applications	MOS-03.1	Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?	No	Employes are not issued with company owned mobile devices and we discourage using their mobile devices for work.

Security Incident Management, E-Discovery, and Cloud Forensics

Control Heading	Original ID	Question	Answer	Comments
Incident Management	SEF-02.1	Do you have a documented security incident response plan?	Yes
Incident Management	SEF-02.4	Have you tested your security incident response plans in the last year?	Yes
Incident Reporting	SEF-03.1	Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner?	Yes
Incident Reporting	SEF-03.2	Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations?	Yes
Incident Response Legal Preparation	SEF-04.4	Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas?	Yes	In the case of PaaS, deployment Customer is hosting their own instance in their Azure subscription. Data is solely under the Customer's control and responsibility. In the case of SaaS deployment, each tenant's data is physically separated from the rest and can be provided upon request.

Supply Chain Management, Transparency, and Accountability

Control Heading	Original ID	Question	Answer	Comments
Incident Reporting	STA-02.1	Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?	Yes
Network / Infrastructure Services	STA-03.1	Do you collect capacity and use data for all relevant components of your cloud service offering?	Yes
Third Party Agreements	STA-05.4	Do third-party agreements include provision for the security and protection of information and assets?	Yes
Third Party Agreements	STA-05.5	Do you have the capability to recover data for a specific customer in the case of a failure or data loss?	Yes	In the case of PaaS, deployment Customer is hosting their own instance in their Azure subscription. Data is solely under the Customer's control and responsibility. For SaaS deployments, we ensure backup capabilities.
Supply Chain Metrics	STA-07.4	Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?	Yes	https://www.syskit.com/service-level-agreement/
Third Party Audits	STA-09.1	Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met?	No	We use large and trusted providers such as Microsoft or Octopus with strong reputations, but it would be hard for us to mandate anything from them.

Threat and Vulnerability Management

Control Heading	Original ID	Question	Answer	Comments
Antivirus / Malicious Software	TVM-01.1	Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components?	Yes	Azure App Service is a managed platform. Microsoft Antimalware Client and Service is enabled by default on app service instances.
Vulnerability / Patch Management	TVM-02.5	Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems?	Yes	Employees are required to use automatic updates on their company-owned devices.
Mobile Code	TVM-03.1	Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?	Not Applicable	We don't offer a native mobile version of the Point platform. While it can be used on mobile devices it is just a regular web version an not native code.