Export Diagnostic Logs

This article explains how to export diagnostic logs in Syskit Point.

If you are facing issues with Syskit Point, the Syskit Point support team might ask you to export diagnostic logs to help with troubleshooting. This article shows all options when it comes to diagnostic logs export.

Requirements

To export diagnostic logs, please sign in to Syskit Point with:

  • Syskit Point Admin account, or

  • Global Administrator account.

Export Diagnostic Logs

To export diagnostic logs:

  • Navigate to Settings > General > About (1)

  • Click Diagnostics (2); Diagnostic Logs Export screen opens

On the Diagnostic Logs Export screen:

  • Select the time Range (1);there are several predefined options - Today, Yesterday, Last 7 Days, Last 30 Days - along with the possibility to select specific start and end dates when choosing the Custom option; by default, the Today option is selected

  • Select Data to Export (2); by default, all data types are selected; use the default selection unless otherwise communicated by the Syskit Point support team

  • Click Start Diagnostic Export to create a file containing diagnostic logs

When the export is finished:

  • Download link is displayed in the Latest Exports section

  • Click the Link to download the Excel file (1); the download starts automatically

Next Steps

Once you download the file, please forward it to the Syskit Point support team.

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